CONTACT US
CONTACT US
Email: Help@sperotoys.com
Address:
2812 Verot School Rd.
Unit 1099
Lafayette, LA 70508
SHIPPING & HANDLING
All orders have a 2-3 day processing time.
RETURNS
20% restocking fee will be applied to the customers total order for returned items.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange or replacement parts. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable).
Book with obvious signs of use any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@sperotoys.com
SALE ITEMS
Sale or discounted items will be refunded at their sale price.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jason.bienvenu@gmail.com and send your item to: 2812 Verot School Rd, Unit 1099, Lafayette, LA 70508. Please do not mail items without first notifying us of the return.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a fund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to: 2812 Verot School Rd, Unit 1099, Lafayette, LA 70508. Please do not mail items without first notifying us of their return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Promotional and Discount Codes are good for one use per customer.